kinggame FAQ – We've Got Your Questions Covered

kinggame accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID (Philippine Identification System Card)
• Philippine Passport
• Driver's License (LTO)
• SSS (Social Security System) ID
• GSIS (Government Service Insurance System) ID
• PRC (Professional Regulation Commission) ID
• Voter's ID / COMELEC Registration Card
• Postal ID

Your submitted ID must clearly show your full name, date of birth, and a photo. Expired IDs will not be accepted. KYC verification is typically completed within 24 to 48 hours on business days.

No. kinggame strictly enforces a one account per player policy. Each player is permitted only one registered account, linked to one mobile number and one verified identity. Creating duplicate accounts is a violation of kinggame's Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have forgotten your login credentials, use the Forgot Password feature on the login page rather than creating a new account.

To reset your kinggame password, go to the kinggame Login page and click Forgot Password. Enter the email address or mobile number linked to your account. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, kinggame recommends using a strong password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Do not share your password with anyone.

You can update certain personal details — such as your email address, mobile number, and contact preferences — from the Account Settings section of your kinggame dashboard after logging in. However, changes to your registered name, date of birth, or other KYC-verified information require you to contact kinggame's support team directly, as these details are tied to your verified identity. Supporting documents may be required for such changes to prevent fraud and protect your account.

kinggame supports a wide range of Philippine-friendly payment methods for deposits, including:

• E-wallets: GCash, PayMaya (Maya), ShopeePay
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank Online
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Instapay / PESONet: Real-time bank transfers via Instapay-enabled banks

All deposits are processed in Philippine Peso (₱). The minimum deposit amount and any applicable processing fees are displayed at the time of transaction in your kinggame account dashboard.

Deposit processing times vary by payment method:

• GCash / PayMaya / ShopeePay: Instant (usually within 1–3 minutes)
• Instapay bank transfers: Instant to 15 minutes
• PESONet bank transfers: Same business day if sent before the cut-off time; next business day otherwise
• Over-the-counter payments: 30 minutes to 2 hours after payment confirmation

If your deposit has not reflected after the expected processing time, please check your transaction reference number and contact kinggame support via live chat with the reference number ready.

Yes, kinggame has a minimum deposit requirement that varies by payment method. As a general guide, the minimum deposit via GCash and PayMaya starts at ₱100, while bank transfers may have a higher minimum depending on the bank's own transfer limits. The exact minimum for each payment method is displayed on the deposit page inside your kinggame account dashboard. kinggame does not charge additional deposit fees on most payment methods, though your bank or e-wallet provider may apply their own transaction charges.

To withdraw your winnings, log in to your kinggame account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer to BPI, BDO, Metrobank, UnionBank, etc.), enter the amount you wish to withdraw in Philippine Peso (₱), and confirm the transaction. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit, as a security measure.

kinggame processes withdrawal requests within 1 to 3 business days from the time the request is approved. Once processed by kinggame, the time for funds to arrive in your account depends on your chosen method:

• GCash / PayMaya: Usually within a few hours of processing
• Instapay bank transfer: Within the same business day
• PESONet bank transfer: 1 to 2 business days

Withdrawal requests submitted on weekends or Philippine public holidays will be processed on the next business day. You can track the status of your withdrawal request in the Transaction History section of your account dashboard.

Yes. The minimum withdrawal amount at kinggame is ₱500. Maximum withdrawal limits vary depending on your account verification level and the payment method selected. Fully KYC-verified accounts enjoy higher daily and monthly withdrawal limits. The exact limits applicable to your account are displayed on the withdrawal page inside your kinggame dashboard. If you need to withdraw an amount above your current limit, please contact kinggame support to discuss your options.

kinggame offers a welcome bonus package for new Filipino players upon completing registration and making their first qualifying deposit. The welcome bonus details — including the bonus percentage, maximum bonus amount in Philippine Peso (₱), and eligible games — are displayed on the kinggame promotions page inside your account dashboard. Welcome bonuses are subject to wagering requirements, which means you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming any promotion.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets using that bonus before any winnings become withdrawable. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games like poker and bingo may contribute a lower percentage. The specific contribution rates for kinggame games are listed in the bonus terms and conditions for each promotion.

Yes. kinggame regularly offers reload bonuses for existing players, as well as a loyalty rewards program that lets you earn points every time you play. Loyalty points can be redeemed for bonus credits, free spins, or other rewards. kinggame also runs seasonal promotions tied to Philippine events and holidays — such as Pasko (Christmas) bonuses, Fiesta specials, and PBA season promotions. Check the Promotions section of your kinggame account dashboard regularly to stay updated on the latest offers available to Filipino players.

kinggame offers a wide selection of online casino games designed for Filipino players, including:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from leading game providers
• Poker: Texas Hold'em, video poker, and live dealer poker tables
• Bingo: Classic bingo rooms with multiple ticket options and jackpot prizes
• Super Bingo: kinggame's premium bingo experience with bigger prizes and special game modes
• Live Casino: Live dealer games including baccarat, roulette, blackjack, and sic bo — streamed in real time

The full game library is accessible after logging in to your kinggame account.

Yes. kinggame is fully optimized for mobile play. The kinggame platform is accessible via any modern mobile browser on Android and iOS devices — no app download is required. Simply open your mobile browser, go to kinggame.club, and log in to your account. The mobile interface is designed to work smoothly on popular Philippine mobile devices, including those running on Smart, Globe, and DITO mobile data connections. For the best experience, kinggame recommends using the latest version of Chrome or Safari on your mobile device.

Yes. All games on the kinggame platform use a certified Random Number Generator (RNG) to ensure that every game outcome is completely random and fair. kinggame's RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. kinggame is committed to providing a fair, transparent, and trustworthy gaming environment for all Filipino players.

kinggame uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the kinggame platform. Your personal information and financial data are stored on secure, encrypted servers with restricted access. kinggame does not store your full payment card details on its servers. All payment transactions are processed through PCI-DSS compliant payment gateways. For more details on how kinggame handles your data, please review our Privacy Policy.

To enable 2FA on your kinggame account, log in and go to Account Settings > Security. Select Enable Two-Factor Authentication and choose your preferred 2FA method — either SMS OTP (sent to your registered Philippine mobile number) or an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete the setup. Once enabled, you will be required to enter a one-time code every time you log in to kinggame, providing an extra layer of protection against unauthorized access. kinggame strongly recommends enabling 2FA on all accounts.

kinggame provides a comprehensive set of responsible gaming tools, all available for free in your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in Philippine Peso (₱)
• Loss Limits: Define the maximum amount you are comfortable losing per period
• Session Time Limits: Set a maximum gaming session duration and enable reality check reminders
• Cooling-Off Breaks: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Close your account for 6 months, 1 year, or permanently

For more information, visit our dedicated Responsible Gaming page.

kinggame strictly enforces a 21 years old and above age requirement for all players, in compliance with PAGCOR regulations and Philippine law. All new accounts must complete KYC verification with a valid Philippine government-issued ID confirming the player's age before any deposits or gameplay are permitted. Any account found to belong to a player under 21 will be immediately suspended and all deposited funds will be returned. If you suspect a minor has accessed the kinggame platform, please contact our support team immediately.

To self-exclude from kinggame, log in to your account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — 6 months, 1 year, or permanent. Once confirmed, your account will be immediately suspended for the chosen duration. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from kinggame. Self-exclusion is a serious commitment and cannot be reversed before the chosen period ends. If you are struggling with problem gambling, kinggame encourages you to reach out to a trusted friend, family member, or a professional counseling service.